Complete Service – Terms & Conditions

Consultation

Before we begin on any commision under our Complete Service we like to be as sure as possible that we understand what you expect of us and that you are aware of what we can and can not do for you. We specialise in creating and providing for entire events; we are not a shop, though, and are unable to supply an Interflora Service

No two Special Occasions are ever the same. The places, the times and the seasons and, above all, the people involved are always completely different. So we set out afresh on each commission, in close consultation with you and those at the heart of the celebration, to design and create something unique and appropriate – that is our Special Contribution to your Special Day

Fresh Flowers: We work mainly in Fresh Flowers. We have high quality English and Dutch suppliers and are happy to get special and unusual flowers, if given plenty of notice, subject to a minimum order of £100

Equipment: We have a wide range of equipment, some of which has been designed and made to our specification (and all of which is available for hire separately)

Availability

Our Complete Service is available mainly in the North of England – within roughly 100 miles/2 hours driving time of Thirsk, North Yorkshire – but we have been known, when clients have proved particularly persuasive and schedules have allowed, to go to almost every part of the country and even abroad. So why not ask?

Equipment Hire: The economic realities usually responsible for such limits, however, do not apply so rigorously to our Hire Service, which is in principle available throughout the country, if you are prepared to arrange suitable private transportation to collect it from and deliver it back to Thirsk – Please note that the Candelabra (BA11/3G) can be boxed up and sent via courier, if necessary

Colour Theme/Colour Matching

We work to your colour swatch or other appropriate colour reference (which, of course, you provide in very good time!)

If a precise match is required, you may need to supply a quantity of your actual fabric for us to make up into bows, etc, for any of the set-piece arrangements. This is essential, should you want us to carry the colour theme through to the more personal items, for instance, for Bouquet and Posy Sashes or for covering of Alicebands, Hoops and Basket- or Pomander-handles

Estimating

Firm quotations are not possible when fresh flowers are involved and/or until we know how much mileage is required, but we are happy to work out a free rough estimate and to work within a budget

Basis of Fees & Other Charges

Final fees and charges incorporate:

Ordering

Please first contact us to discuss your requirements and confirm availability at:

By Arrangement, 37 Market Place, Thirsk, North Yorkshire, YO7 1HA
Tel/Fax: 01845 524300 – Mobile: 077900 98635 – jean@by-arrangement.co.uk

If any Equipment Hire is involved in your order, we shall ask you to download the Order Confirmation & Declaration and return it, duly completed and signed

Deposit

A cheque for a proportion of the total estimated charges (to be agreed at the time of confirming the order), made payable to 'Jean Dalglish', should be sent with your order or, at the latest, by six weeks before the event.

Loss, Breakage and other Damage

All losses, breakages and other damages must be paid for in full

Final Payment

The balance of payment for oustanding charges due must be made in full within 30 days of receipt of final invoice

• Top of Page •